We recognize that your privacy is very important and take it seriously. This Privacy Policy describes Mrt policies and procedures on the collection, use and disclosure of your information when you use the Mrt Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Effective Date: July 23, 2025
Last Updated: July 23, 2025
This Privacy Policy describes how Prismotto ("we," "our," or "us") collects, uses, shares, and protects information in relation to our business messaging platform and related services. This policy applies to all users of our platform, including businesses that use our services to manage customer communications.
Platform Integration Notice: Our service integrates with Meta platforms (WhatsApp Business, Facebook, Instagram) through official APIs. This Privacy Policy covers our use of data obtained through these integrations in compliance with Meta's Platform Terms and Data Policy.
2.1 Information You Provide Directly
Account Information: Name, email address, phone number, business information
Business Account Details: WhatsApp Business phone numbers, Facebook Page IDs, Instagram Business account information
Content: Message templates, customer communications, and related content you create or manage through our platform
2.2 Information We Collect Through Platform APIs
WhatsApp Business Data: Messages sent and received, phone numbers, message status, business profile information
Facebook Page Data: Page messages, basic page information, message threads
Instagram Business Data: Direct messages, basic account information, message conversations
2.3 Technical Information
Usage Data: How you interact with our platform, features used, time spent
Device Information: IP address, browser type, operating system
Log Data: Access times, pages viewed, actions taken
We use the information we collect for the following purposes:
3.1 Service Provision
Provide and maintain our messaging platform services
Enable message sending and receiving across integrated platforms
Display message conversations and analytics to business users
Manage message templates and automated responses
3.2 Platform Functionality
Synchronize data across WhatsApp, Facebook, and Instagram messaging channels
Provide unified inbox functionality for business communications
Generate analytics and insights about messaging performance
Maintain conversation history and context
3.3 Service Improvement
Analyze platform usage to improve features and user experience
Develop new features and functionality
Ensure platform security and prevent unauthorized access
Provide customer support and technical assistance
3.4 Legal and Compliance
Comply with applicable laws and regulations
Enforce our Terms of Service
Respond to legal requests and prevent fraud
Protect the rights and safety of our users and others
4.1 With Your Consent
We will share information when you give us explicit consent to do so.
4.2 Business Operations
Within Your Organization: Information is accessible to authorized users within your business account
Service Providers: We work with trusted third-party service providers who assist in platform operations, under strict confidentiality agreements
4.3 Platform Requirements
Meta Platforms: We share necessary data with Meta (WhatsApp, Facebook, Instagram) to provide messaging services through their APIs, in accordance with their platform policies
API Data: Data obtained through platform APIs is used solely to provide our services and is not shared with unauthorized third parties
4.4 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
We implement comprehensive security measures to protect your information:
Encryption: Data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict access controls limit data access to authorized personnel only
Security Monitoring: Continuous monitoring for security threats and vulnerabilities
Regular Audits: Regular security assessments and compliance reviews
Secure Infrastructure: Use of secure, certified cloud infrastructure providers
We retain information for as long as necessary to provide our services and comply with legal obligations:
Account Data: Retained while your account is active and for a reasonable period after closure
Message Data: Retained as needed to provide messaging services and maintain conversation history
Analytics Data: May be retained in aggregated, anonymized form for service improvement
Legal Requirements: Some data may be retained longer to comply with legal or regulatory requirements
You have the following rights regarding your information:
7.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
7.2 Correction and Deletion
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
7.3 Control and Objection
Object to certain processing activities
Withdraw consent where processing is based on consent
Disconnect your accounts from our platform at any time
7.4 Exercising Your Rights
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8.1 Compliance with Meta Policies
Our use of data from Meta platforms (WhatsApp Business API, Facebook Pages, Instagram Basic Display and Instagram Messaging) is subject to and complies with:
Meta Platform Terms and Developer Policies
WhatsApp Business API Terms of Service
Facebook Platform Policy
Instagram Platform Policy
8.2 Permitted Uses
We use Meta platform data exclusively for:
Providing messaging services to business users
Displaying message conversations in our platform interface
Generating messaging analytics and insights
Maintaining conversation history and context
8.3 Prohibited Uses
We do NOT use Meta platform data for:
Advertising or marketing purposes unrelated to our core service
Selling or sharing with unauthorized third parties
Building user profiles for external purposes
Any purpose that violates Meta's platform policies
8.4 Data Subject Rights
Users can disconnect their Meta platform accounts from our service at any time through their account settings or by contacting us directly.
Your information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
Adequacy decisions by relevant authorities
Standard contractual clauses
Certification under privacy frameworks
Other legally recognized transfer mechanisms
Our platform is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Notify users of material changes through our platform or by email
Provide a reasonable notice period before changes take effect
Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: egzona.gerguri@prismi.net
Website: http://prismotto.srvc.es
Mailing Address:
Prismotto
Lombardia | Milano 20155
Italy
Data Protection Officer: egzona.gerguri@prismi.net
We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.
For users in the European Union, our legal basis for processing personal information includes:
Contract Performance: Processing necessary to provide our services
Legitimate Interests: For service improvement, security, and business operations
Legal Compliance: To comply with applicable laws and regulations
Consent: Where you have provided explicit consent for specific processing activities
This Privacy Policy is effective as of the date stated above and supersedes any prior versions. By using our platform, you acknowledge that you have read and understood this Privacy Policy.